CRASH REPLACEMENT PROGRAM The crash replacement program is available to customers that buy from Boblbee Australia.If your Boblbee backpack has been involved in an accident, you may be eligible for a discount on a new Point 65 Boblbee replacement backpack.To learn if your backpack qualifies, please email us at info@boblbee.com.au with the below information:Full namePhone numberShipping addressBoblbee backpack model, size, and colorPicture(s) of the damaged Boblbee backpackBe safe – Never use a Boblbee backpack that has been damaged in an accident.Usually, only the shell needs replacing, which is an easy and relatively cheap process. Contact us if you are unsure.